The Warranty Administrator acts as a liaison between the factory and our HVAC/refrigeration customers in order for our customers to submit warranty claims, and receive warranty credits.
• Receiving warranty claims and ensuring all required information is obtained in order to submit claims to factory.
• Inputting warranty claims into database.
• Informing customers, and/or branches of any additional information that is needed to process claims.
• Submitting warranty claims to factory.
• Following up on all claims submitted to factory to ensure credits are received in a timely matter.
• Issuing warranty credits to customers.
• Informing customers and/or branches of claim denials in a timely matter.
• Assisting other warranty/office personnel to research missing credits, and missing warranty claims.
• Maintaining a clean, organized, and safe working environment.
• Assisting Warehouse Warranty Clerk in returning parts to factory when necessary.
• Assisting Warehouse Warranty Clerk in storing and scrapping warranty parts.
• Operate appropriate equipment including but not limited to a pallet jack, office machines, and computer systems.
• Communicating effectively with branch personnel, factory personnel, and customers.
• Assist in the annual inventory for the warehouse.
• Perform any additional duties as assigned by company/management.
• High School Diploma or GED.
• Prior warranty administration experience preferred.

Description:
Role and Responsibilities:

To provide assistance with new and existing customers/clients face to face over the counter and over the phone with regards to product sales, queries and quotes.

- Assist all customers in the store by taking their orders, pulling the orders and billing them out on the computer.

- Answer all incoming phone calls and assist customers with orders.

- Assist in inventory control including stock rotation, merchandising of displays in showroom, inventory counting and verification of accurate equipment and parts that are billed and given to customer.

- Continuous demonstration of product knowledge of Tropic Supply materials.

- Perform any additional duties as assigned by company/management.

Qualifications and Education Requirements

- Must be able to lift up to 50 lbs on a regular basis.

- Prior HVAC sales experience. (6 months)

Tropic Supply, Inc. is an equal opportunity employer who pays 100% of the employee’s HMO health insurance and life insurance. We also offer our employees short term/long term disability policies, dental plans, hospital indemnity policy and a matching 401k plan.

Role and Responsibilities:

To provide assistance with new and existing customers/clients face to face over the counter and over the phone with regards to product sales, queries and quotes.

- Assist all customers in the store by taking their orders, pulling the orders and billing them out on the computer.

- Answer all incoming phone calls and assist customers with orders.

- Assist in inventory control including stock rotation, merchandising of displays in showroom, inventory counting and verification of accurate equipment and parts that are billed and given to customer.

- Continuous demonstration of product knowledge of Tropic Supply materials.

- Perform any additional duties as assigned by company/management.

Qualifications and Education Requirements

- Must be able to lift up to 50 lbs on a regular basis.

- Prior HVAC sales experience. (6 months)

Tropic Supply, Inc. is an equal opportunity employer who pays 100% of the employee’s HMO health insurance and life insurance. We also offer our employees short term/long term disability policies, dental plans, hospital indemnity policy and a matching 401k plan.